This privacy policy sets out how bloc hotels uses and protects any information that you give bloc hotels when you use this website.
Bloc hotels are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bloc hotels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.02.11.
You are in control of what information we collect about you. However, if you choose not to share your information some areas of the website may not be accessible or useable. We may ask you for information about yourself when you purchase accommodation, when you enter competitions or register for promotions or when you request brochures or other information. We may also invite you to complete surveys or provide us with feedback.
For example when making a reservation, we may collect the following information:
- name
- contact information including email address
- credit card number and 3 digit security number (this information will not be retained.
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
- Your email address will be used to send out email confirmation of your reservation. You will also be notifyed via email of any special offers/promotions and newsletters. Should you want to opt out of marketing emails at any time please email bloc Hotels info@blochotels.com with the word 'CANCEL' in the subject line at anytime.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
This website is not intended for children and we do not knowingly collect any personal data from children under 18 years of age. bloc Hotels do encourage parents and guardians to take an active role in their children's online activities and interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use cookies to store personal data or we link information stored in cookies with personal data about specific individuals. We do so for the following purposes:
- Marketing
We automatically log personal data by means such as programming or we link information automatically logged by such means with personal data about specific individuals.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@blochotels.com with the word 'CANCEL'in the subject line.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to bloc hotel Birmingham, Caroline Street, Birmingham. B3 1UD.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The following Booking Conditions form the basis of your contract with bloc hotels of Caroline Street, Birmingham, B3 1UG. From day one of The terms "we", "us", and "Company" refers to Rom Hotel Operation ltd trading as bloc hotels, a UK registered Company, and "you" refers to the customer booking a reservation through us directly through this website, or indirectly through any of our affiliates through whom we provide our products and services. By booking accommodation online through blochotels.com or through our Reservations Line (0121 212 1223) you agree to the following terms and conditions. Please read them carefully as they set out our respective rights and obligations. All bookings are subject to these Booking Conditions.
- The terms and conditions detailed below apply to all online bookings at www.blochotels.com and all bookings made directly with Reservations at bloc hotels.
- When you make a booking, your contract (which shall include these terms and conditions) will be with bloc hotels, Caroline Street, Birmingham, B3 1UG (referred to in these terms and conditions as "blochotels.com" or "bloc hotels").
- All rates featured on the blochotels.com website are offered subject to availability and bloc hotels reserves the right to refuse any booking for good reason.
- The blochotels.com website is designed to assist our clients in searching and booking accommodation with bloc hotels. Our hotels offer best Rate Guarantee - see "Best Rate Guarantee Terms and Conditions" for further details.
- All the discounts offered on this website are based on discounts from the full rate including VAT and are correct at the time the offers are first advertised.
- Prices advertised are per room per night and include VAT at the prevailing rate.
- All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address; blochotels.com cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
- All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled/rejected/not guaranteed due to incorrect/invalid details. Where it is a condition of the rate offer and so stated in the rate description prior to confirmation of the booking, credit cards will be charged for the full amount upon reservation completion. Otherwise the credit or debit card will be used to guarantee the booking subject to the cancellation policy detailed below.
- Any changes to the details supplied should be forwarded by email as soon as possible.
- A binding contract between us comes into existence when we provide you with a booking reference number on confirmation, whether by phone or as the final stage of the on line booking process.
- This "Terms and Conditions" document and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your stay will be dealt with by the Courts of England and Wales only.
- Changes to these Booking Conditions will only be valid if agreed by us in writing.
- Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation or reference number.
- For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you at the time they are incurred and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with bloc hotels that you irrevocably authorise bloc hotels to debit your credit or debit card for the amount of any shortfall.
- Reservations will be deemed complete and effectively communicated to you for all purposes at the time we that we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore clients are advised to make sure that the e-mail address is correct. In the case of bookings made through any other channel, a unique Reservation number will be provided on completion of your booking which constitutes your confirmation from us. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.
- We are unable to stop you from making 2 reservations for the same time of travel at the same or different properties, and in that case no refund will be given.
- Please check all confirmations carefully. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.
Where it is a condition of the rate offer and so stated in the rate description, full payment is required at the time of booking.
In the case of flexible rates, the booking will be guaranteed against a credit or debit card, subject to the cancellation policy detailed below. Please note that full payment will be required at the time of check in.
Prices include double bedroom with king size bed, 32" colour TV, and private en suite wet room. The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Our hotels are committed to offering equality of access to all guests. We offer level access to public areas and modified bedrooms with accessible bathrooms. Guests with impaired mobility, hearing or vision, or with other particular requirements, should check our Access statement or contact bloc hotels in advance to verify that their requirements can be met. Please call the hotel direct for details.
bloc hotels rooms are not suitable for the accommodation of baby cots or extra beds, and children will be accommodated in a separate room at the appropriate charge. Please make sure you contact bloc hotels with details of any child under the age of 12 travelling with you at the time of booking, regardless of the age of the child. Please note that as with all requests made, availability and placement of any child travelling is not guaranteed. Please also note that a supplement may apply.
With the exception of working assistance dogs for disabled people, our hotels do not accept pets.
We do not provide car parking facilities.
Rooms are available from 2.00pm on the day of arrival. Rooms must be vacated by 11.00am on the day of departure.
Early check in and late departure charges may apply. This service is strictly subject to availability.
Changes: -
- Should you wish to make any changes to your confirmed booking, please note the following terms and conditions as described at the time of your reservation being made: -
- Fully Flexible rate - Reservations made on a Fully Flexible rate may be modified or cancelled without penalty any time until 12 noon on the day prior to arrival. Thereafter, the first night's accommodation will become payable and will be charged to the credit or debit card used to guarantee your reservation.
- Advance Purchase rate – Reservations made on this rate require full pre-payment at the time of booking, and your credit or debit card will be charged for the full amount of your stay. Bookings made on the Advance Purchase rate are not refundable and may not be modified.
- Please advise bloc hotels of any changes to your travel plans at your earliest convenience.
- Should you wish to cancel your confirmed booking, please note the following terms and conditions as described at the time of your reservation being made: -
- Fully Flexible rate - If you booked our Fully Flexible rate, you may cancel your booking without penalty at any time until 12 noon on the day prior to arrival, unless otherwise stated on your confirmation.
- In the case of late cancellation, i.e. after 12 noon on the day prior to arrival, bloc hotels reserve the right to charge the first night for each room cancelled. This will be charged to the credit or debit card used to guarantee the reservation. If at the time of booking, the rate offered was based on a minimum stay of 2 or more nights, the full amount of the stay will be charged. This information will be stated prior to the booking being confirmed, and detailed on your confirmation email.
- Advance Purchase rate - reservations made on this rate require full pre-payment and no refunds will be made in the event of cancellation. These terms and conditions form part of the rate offer and were stated prior to the booking being confirmed and also on your confirmation email.
- Any request to cancel a reservation cannot be considered complete until you receive our cancellation confirmation or cancellation reference number. Until you do so, your booking will still be considered valid and cancellation penalties may be incurred. If you do not receive a confirmation of your cancellation or cancellation reference number within 24 hours of your initial request please ensure you contact us without delay.
- Changes or cancellations where admissible may be made by phoning 0121 212 1223.
- Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed, and cancel confirmed bookings, and we must reserve the right to do so.
- Occasionally, we have to make a "significant change". "Significant changes" include the following changes when made before departure;
- a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away.
- a change of accommodation area for the whole or a major part of the time you are away.
- If we have to make a significant change or cancel, we will tell you as soon as possible.
- If there is time to do so before your stay, we will offer you the choice of the following options for significant changes:-
- accepting the changed arrangements.
- purchasing an alternative stay from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more.
- cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
- If we have to make a significant change or cancel, we will pay you compensation where appropriate, and depending on the circumstances and the length of time before your stay we notify you of the significant change or cancellation, subject to the following exceptions: -
- Compensation will not be payable and no liability can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
- No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)
- In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned choice and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
- We promise to make sure that all parts of the stay we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) and (but only if you have booked a stay from us), our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
- We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
- The fault of the person(s) affected or any member(s) of their party or
- The fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or
- An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
- The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
- In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a stay from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
- The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable Guest to refuse to take the stay in question.
- bloc hotels is not liable for any loss or damage to the property of the Client or any person as may occur within the constraints of the Hotel Proprietors Act 1956
- You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
In the public areas of bloc hotels and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of bloc hotels and security for all its Clients and staff.
- (1) The provisions set out in these conditions apply to the taking of and use of any and all types of images (whether still or moving), filming and/or video photography by any means and in any media including without limitation digital imaging ("photography") within bloc hotels and/or which includes in any manner the "bloc hotels" name and logo trade marks (registered or unregistered) ("the trade marks").
- You acknowledge that the written consent of a manager of bloc hotels is required for the exploitation of photography at bloc hotels.
- You must show any photography to bloc hotels before such consent will be given and the person undertaking photography must agree directly with bloc hotels to accept the terms in these conditions prior to undertaking such photography.
- (2) You warrant for yourself and your guests that:
- The photography is not and will not be indecent, obscene, blasphemous or libellous nor in breach of any applicable law or regulation;
- The photography does not and will not infringe the copyright or other intellectual property rights of any third party;
- The photography does not and will not infringe any rights of privacy, personality or any other right whatsoever of any third party;
- The photography will not include the trade marks unless agreed by bloc hotels in writing.
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(3) You agree to indemnify and hold bloc hotels harmless against any and all damages, costs and expenses (including reasonable legal fees) incurred in connection with any claim, demand, action or proceedings arising from:
- The use or exploitation of the photography by you/your guests or any third party; and/or
- A breach of any warranty given by you or such guest under paragraph 2 of this section.
- Your reservation must be made through the blochotels.com website.
- You must have a confirmed reservation booked via bloc hotels.com.
- The guarantee does not apply to the following rate types:
- Any rates which are not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet previously-specified criteria.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction websites.
- Rates available on websites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- The bloc hotels rate and the "Comparison Rate" must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type, bed type, number of guests and reservation dates. The same cancellation and advance purchase policies must apply.
- bloc hotels will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results by return email. The claim must be processed before check-in, therefore you must submit your claim at least 24 hours prior to check-in. We will inform you of the new rate and amend your reservation directly with the hotel for you.
- When multiple rates for the same hotel, reservation dates, and room type are displayed on a bloc hotels website, you must reserve the lowest rate to be eligible for the guarantee.
- The Comparison Rate must be able to be reserved by the general public and be verifiable by bloc hotels.
- Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time bloc hotels validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
- In the event of multiple night stay, the Best Rate guarantee will compare the total room cost of the stay as booked on the bloc hotels website and the Comparison Rate.
- Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best rate guarantee will be applied to that one stay. If a prepaid reservation is booked through a competing room provider, bloc hotels is not responsible for any fees associated with the cancellation of that reservation.
- Void where prohibited by law. bloc hotels reserves the right to modify or cancel the guarantee at any time without prior notice.
- If you have any questions about bloc hotels Best Rate Guarantee, you may email us at info@bloc hotels.com
Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to Customer Services, Caroline Street, Birmingham, B3 1UG within 28 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
- When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the duty manager. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
- We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Although every effort has been made to ensure the accuracy of the information contained on this website, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
bloc hotels shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. This "Terms and Conditions" document and all matters arising out of it are governed by English law.
- blochotels.com makes no representation and in no event shall be liable for any indirect, special or consequential loss of any kind, the availability, quality and performance arising out of or in any way connected with the use of this website, with the delay or inability to use this website or for any products, reservations or services purchased or contracted for through bloc hotels.com or its affiliates.
- blochotels.com cannot accept liability for any information, errors or omissions supplied by a third party and reserves the right to change such information, products or services at any time. Upon being notified about any errors we will do our best to rectify them as soon as possible.
- blochotels.com cannot warrant that the site is free from infection by viruses, contamination or any destructive elements.
- blochotels.com cannot be held liable for any loss, damage or claims arising from interruption, inability to access the site, loss or incompletion of transaction.
The contents of this entire web site is protected by copyright, and where applicable unregistered and registered trademark law. Except for printing information relevant to your booking, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this web site without prior written authorisation from us. Any persons breaching any of the terms of the use of this web site will be prosecuted.
Access Statement for bloc hotels, Caroline Street, Birmingham. B3 1UG
Bloc hotel Birmingham is a 73-bedroom hotel, without a restaurant or bar, offering a friendly service that is responsive to the needs of the customer. The hotel is situated in the heart of the city centre with easy access to the city centre and local attractions.
Information can be found on www.blochotels.com
- Email bookings@blochotels.com
- Fax number is 0121 212 0388
- Birmingham city centre is a 15 minute walk from the hotel and only 5 minutes by car
- Taxis can be ordered from reception
There is a drop off point outside the hotel to unload any baggage whilst checking in and out.
The approach to the hotel is level and the doorway is 2.5m wide with automatic glass doors. The ground floor public areas are fully accessible.
The reception desk is on the left-hand side of the lobby as you enter the hotel. The reception desk stands 1100mm high. However a member of staff will be able to come to the seating area and help you check in or out. There is an induction loop available at reception. You are required to set your hearing aid position to 'T'.
With the exception of working assistance dogs for disabled people, our hotels do not accept pets.
Smoking in the hotel is prohibited by law. Guests are allowed to smoke outside the front of the hotel.
The hotel has no onsite car parking. There is on street metered parking close to the hotel. Within a short distance (0.4 miles) there is a public car park with allocated bays for blue badge holders.
There is an accessible unisex toilet located on the ground floor, situated close to reception.
We have 4 accessible rooms, one located on each floor (ground, 1, 2, 3) without windows specifically for wheelchair users and are 18sqm in size. They are located in close proximity to the main guest lift. There is a lift to access the rooms on floors 1,2,3. All bedrooms have a king size bed, 32inch flat screen TV, drench shower, AC and WIFI. There are no tea and coffee making facilities in the room. Double rooms can be booked with a window or without a window and are 10sqm in size.
All bedrooms have their own wet rooms with vertical drench showers. Accessible rooms have a wheel in shower with a non -slip floor and shower seat, extra space for a wheelchair to fully turn, grab rails around the toilet and shower area and emergency pull-cords. All emergency pull-cords are connected to reception.
In an emergency, customers will evacuate through the entrance door or the alternative exit area. Employees will undergo basic training in evacuation procedures and will be responsible for getting customers out of the building. A fire alarm system is installed.
Generally, as in most cases in all buildings, the lift should not be used in emergencies. There is an area designed as a wheelchair refuge for such instances. A fire alarm system (with both audible and visual warnings) is installed throughout the hotel public areas and accessible bedrooms.
There are no current plans for further development of the hotel other than constant improvements to the facilities.
- Hairdryers can be requested from reception
- Vending Machines can be found on the 1st and 3rd floor selling snacks and cans. On the ground floor is a vending machine selling coffee and tea.
Address: bloc hotel Birmingham Caroline Street, Birmingham. B3 1UG
Telephone: (+44) 121 212 1223
Fax: (+44) 121 212 0388
Website: www.blochotels.com
Room reservations: bookings@blochotels.com