Privacy Policy.
Bloc Hotels, which include Bloc Jewellery Quarter and Bloc Gatwick, are part of Bloc Hotel Operations Limited. This privacy policy explains how we use any personal information we collect about you when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, be assured that it will only be used in accordance with this privacy statement.
Bloc Hotels keeps this privacy policy under regular review and we will place any updates on this web page. You should check this page from time to time to ensure that you are happy with any changes. This privacy policy was last updated on 07.10.22.
Topics:
- What We Collect
- What We Do with the Information
- Children’s Privacy
- Security
- Automatic Collection
- Marketing
- Links to Other Websites
- Controlling Your Personal Information
What we collect.
We collect information about you when you purchase accommodation. For example, when making a reservation, we may collect the following:
- Name
- Contact information including email address
- Credit card details (this information will not be retained after purchase)
- Demographic information such as postcode, preferences and interests
We also collect information when you voluntarily enter competitions, provide feedback, register for promotions and request brochures or other information. Website usage information is collected using cookies.
What we do with the information we gather.
We collect information about you in order to process your booking. Your email address will be used to send an email confirmation of your reservation.
Your booking information is stored securely in our property management system, Mews. This is essential to processing your booking and providing an exceptional guest experience.
Mews Systems acts as our data processor and you can read their privacy terms here.
You can request your details be removed from here any time after completing your stay with us, by contacting [email protected].
Bloc Hotels will not sell, distribute or lease your personal information to any other third parties unless we have your permission or are required by law to do so.
If you agree, you may also be notified via email of any special offers/promotions and newsletters that we think may be of interest. Should you want to opt out of these emails at any time please email Bloc Hotels [email protected] with the word 'CANCEL' in the subject line.
And, with your permission, we may also use the information you supply to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We use your information collected from the website to personalise your repeat visits to our website. We require this information to understand your needs and provide you with a better service.
With your permission, we may also send personal information to trusted third parties in a privacy-safe way to perform ad measurement services.
If you agree, we may use your personal information to send you promotional information about third parties which we think you may find interesting.
In the event of a failed payment from your nominated card, you will be contacted direct by our property management partners Mews Systems. They will arrange a substitute payment which will be subject to their privacy terms, which you can read here.
GDPR & your data.
In accordance with the General Data Protection Regulation 2016/679 we store guest’s data for 180 days after the date of checkout. This data is only stored for the purpose of providing a service to our guests and all marketing and further contact is regulated, handled and agreed to separately. Should you wish for your data to be held past this period (so we are able to recognise sustained and continued custom), then please email [email protected] with your most recent reservation details.
Children's policy.
This website is not intended for children and we do not knowingly collect any personal data from children under 18 years of age. Bloc Hotels do encourage parents and guardians to take an active role in their children's online activities and interests.
Security.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Automatic collection of information.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. We use them to track visitor use of our website and to compile statistical reports on website activity.
Read our cookie policy www.blochotels.com/cookies, or for further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Marketing.
We would like to send you information about products, offers and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
If you agree, we may use your personal information to send you promotional information about third parties which we think you may find interesting.
You have a right at any time to stop us from contacting you for marketing purposes. To do this, just email [email protected] with the word 'CANCEL' in the subject line.
Links to other websites.
Our website contains links to other websites of interest, not controlled by Bloc Hotels. This privacy policy only applies to this website, so when you link to other websites you should read their own privacy policies.
Controlling your personal information.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected] with the word 'CANCEL'in the subject line.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at Bloc Hotel Operations, South Terminal, Gatwick Airport, West Sussex RH6 0NN. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We will promptly correct any information found to be incorrect.
You also have the right, where there is no pre-existing legal requirement preventing such, to have your personal information removed from the system in its entirety. To request this, please email [email protected].