Terms and conditions.
Considerations.
The following Booking Conditions form the basis of your contract with Bloc Hotels. From day one of the terms "we", "us", and "Company" refers to Bloc Hotel Operations trading as Bloc Hotels, of South Terminal, Gatwick Airport RH6 0NQ a UK registered Company, and "you" refers to the customer booking a reservation through us directly through this website, or indirectly through any of our affiliates through whom we provide our products and services. By booking accommodation online through blochotels.com or through our Reservations Lines (Jewellery Quarter - 0121 212 1223 or Gatwick 020 3051 0101) you agree to the following terms and conditions. Please read them carefully as they set out our respective rights and obligations. All bookings are subject to these Booking Conditions.
General.
The terms and conditions detailed below apply to all online bookings at www.blochotels.com and all bookings made directly with Reservations at Bloc Hotels. Where stated, different Terms and Conditions may apply at each of our hotels and these will supersede any general considerations stated herewith.
When you make a booking, your contract (which shall include these terms and conditions) will be with Bloc Hotels, South Terminal, Gatwick Airport RH6 0NQ (referred to in these terms and conditions as "blochotels.com" or "Bloc hotels").
All rates featured on the blochotels.com website are offered subject to availability and Bloc Hotels reserves the right to refuse any booking for good reason.
The blochotels.com website is designed to assist our clients in searching and booking accommodation with Bloc hotels. Our hotels offer best Rate Guarantee - see "Best Rate Guarantee Terms and Conditions" for further details.
All the discounts offered on this website are based on discounts from the full rate including VAT and are correct at the time the offers are first advertised.
Prices advertised are per room per night and include VAT at the prevailing rate.
All the information provided by clients is their responsibility and should be correct at the time of submission, in particular the e-mail address; blochotels.com cannot be held responsible for missing or delayed emails. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement and to use this website in accordance with the terms and conditions of this agreement.
All the credit or debit card information provided by clients is their responsibility and should be correct at the time of submission. We cannot be held responsible for any reservation cancelled/rejected/not guaranteed due to incorrect/invalid details. Where it is a condition of the rate offer and so stated in the rate description prior to confirmation of the booking, credit cards will be charged for the full amount upon reservation completion. Otherwise, the credit or debit card will be used to guarantee the booking subject to the cancellation policy detailed below.
Any changes to the details supplied should be forwarded by email as soon as possible.
A binding contract between us comes into existence when we provide you with a booking reference number on confirmation, whether by phone or as the final stage of the on line booking process.
This "Terms and Conditions" document and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your stay will be dealt with by the Courts of England and Wales only.
Changes to these Booking Conditions will only be valid if agreed by us in writing.
Prices are subject to change without notice. However, your price is guaranteed once you are given a confirmation or reference number.
For the avoidance of doubt, your price does not include any incidental charges, which you may incur during your stay. Such charges will be payable by you at the time they are incurred and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with bloc hotels that you irrevocably authorise Bloc Hotels to debit your credit or debit card for the amount of any shortfall.
Reservations will be deemed complete and effectively communicated to you for all purposes at the time we that we send the confirmation to the email address you provide in your reservation form, whether or not you receive it. Therefore clients are advised to make sure that the e-mail address is correct. In the case of bookings made through any other channel, a unique Reservation number will be provided on completion of your booking which constitutes your confirmation from us. Please ensure you contact us as soon as possible if you do not receive your confirmation as you would remain liable for any non-arrivals, amendment or cancellation charges whether or not you receive your confirmation.
We are unable to stop you from making 2 reservations for the same time of travel at the same or different properties, and in that case no refund will be given.
Please check all confirmations carefully. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.
All reservations (including those made under negotiated rates) are guaranteed for up to 4 rooms per night. Additional rooms will classify the reservation as a group and may be subject to additional fees and adjustments. You can reach out before making a group reservation to our Group Coordinator for a quote: [email protected]
Bloc Hotels do not pre-allocate guest rooms at either Jewellery Quarter or Gatwick properties (other than Equality of Access rooms) until the point of check-in.
For security reasons, Bloc Hotels cannot accept deliveries of any kind (letters/packages/luggage) on behalf of guests. All deliveries will be returned to sender. Bloc Hotels accepts no responsibility for lost or damaged post.
Bloc Gatwick Luggage - For security reasons, Bloc Hotels do not have storage facilities to hold luggage for guests before or after their stay. Luggage storage is available with Excess Baggage Company, located within the South Terminal on level 2. Please see https://www.left-baggage.co.uk/en for pricing and further information.
GDPR & and your data.
In accordance with the General Data Protection Regulation 2016/679 we store guests’ data for 180 days after the date of checkout. This data is only stored for the purpose of providing a service to our guests and all marketing and further contact is regulated, handled and agreed to separately. Should you wish for your data to be held past this period (so we are able to recognise sustained and continued custom), then please email [email protected] with your most recent reservation details.
Day lets - Gatwick.
Daytime accommodation between the hours of 07:00 and 16:00 ("Day Lets") is subject to availability. Should guests not check out by 16:00 the full nightly rate will be charged in addition to the agreed Day Let rate. Price may vary depending on availability. Day Lets cannot and will not be discounted nor can they be charged per hour.
If a Day Let has been pre-booked, cancellations must be made by 16:00 the day before arrival.
Day lets - Jewellery Quarter.
Day lets are available at Bloc Birmingham Jewellery Quarter from Monday – Sunday. Check-in and check-out times for day lets arriving Monday – Thursday are 10:00 – 16:00. Day lets arriving on Friday – Sunday can arrive from 11:00 and must check out by 17:00.
If a Day Let has been pre-booked, cancellations must be made by 16:00 the day before arrival.
All other hotel and room-use T&Cs apply unless superseded by the above.
Airside/runway views- Gatwick.
Please note, the only room type with a guaranteed airside view is the Runway Suite. A selection of other room types do benefit from airside views which can be requested on booking. Requests will be allocated where possible and are not guaranteed. Guests booking direct (through hotel website or hotel direct) will receive prioritised requests.
Payment.
'Non-flexible' rates require full payment at the time of booking. In the event of a declined payment, the booker will be notified and required to submit valid credit card details within 24 hours of booking. Should non-valid card details or no card details be received, the booking will become invalid and cancelled.
'Book now, pay later' best available rates require valid credit card details on booking which will be pre-authorised for the full amount 24 hours prior to arrival.
From 19th May 2023, Bloc Birmingham Jewellery Quarter will no longer accept cash payments between 21:00 - 07:00, or for walk-in reservations at any time.
When paying for a stay with cash, a £100 credit or debit card pre-authorisation will be taken on arrival to cover any additional charges which may be incurred.
Cardholder present.
Payment card must be presented on arrival along with corresponding identification. Failure to present the payment card will result in the booking being cancelled.
Cardholder not present.
Corporate reservations – Should the cardholder make a reservation on behalf of someone else, a Third Party Credit Card form must be completed and returned prior to arrival at the hotel. This form can be requested from and returned to:
Bloc Jewellery Quarter - [email protected]
Bloc Gatwick - [email protected]
Bloc Hotels reserve the right to cancel any bookings due to failure to provide the payment card and identification on arrival and/or failure to complete and return the Third Party Credit Card Form.
The use of Third Party Authorisation forms is valid on bookings made directly with Bloc Hotels.
Leisure reservations – Should you wish to make payment for a friend or family member and not be present with your card upon check-in, we accept payment via bank transfer only in advance of check-in. Bank transfer payments must be received by 12 noon, the day prior to check-in at the latest, weekdays only. This can be arranged by contacting the hotel directly.
Bank transfer payments are accepted only on bookings made directly with Bloc Hotels.
Pricing.
Prices include double bedroom with king-size bed, 42" colour TV, and private en suite wet room. The prices shown online are not valid in conjunction with any other offer and, until you have received your confirmation number, are subject to change without prior notice.
Availability.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Equality of access.
Our hotels are committed to offering equality of access to all guests. We offer level access to public areas and modified bedrooms with accessible bathrooms. Guests with impaired mobility, hearing or vision, or with other particular requirements, should check our Access statement or contact Bloc Hotels in advance to verify that their requirements can be met. Please call the hotel direct for details.
Children.
Bloc Hotels rooms are not suitable for the accommodation of extra beds, and children will be accommodated in a separate room at the appropriate charge, except where a Family room is booked. Baby cots are available on request and are suitable for Vista Plus (excluding Gatwick), Aspire, VIP or Apartment Bloc rooms only.
Those under 18 years old are not permitted to stay at Bloc unless a parent or guardian is also staying in the hotel.
Visitors.
You may have visitors during your stay, provided you do not overcrowd the room, respect the hotel and fellow guests and keep the noise to a respectful level. All visitors must leave the hotel by 10pm. Breaking these rules will result in a warning and you may be asked to leave the hotel.
All visitors to guest accommodation must register on arrival and provide photographic identification.
Dogs.
With the exception of working assistance dogs for disabled people, our hotels do not accept pets.
Car parking - Jewellery Quarter.
Bloc Hotels does not provide car parking facilities, however, there are a number of local options available, including; Northwood Street (50 yards), Newhall Street (352 yards) and Ludgate Hill (528 yards). There is also on-street parking available, in and around the Jewellery Quarter.
Car parking - Gatwick.
Gatwick Valet Car Parking is operated wholly by Gatwick Airport Limited, the Valet Parking contract is between the guest and GAL. These terms include important information, for full terms and conditions click here. Gatwick Airport Limited car parks are priced per 24 hour period or part thereof. Prices are subject to change. The number of "days" (24 hour periods) charged for when you pre-book is calculated on the basis of the car park entry and exit times provided when confirming your booking with Reservations. However, if your actual entry and exit time changes from that specified and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day's charge by Gatwick Airport Limited at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of the Airport.
Checking in and out.
Jewellery Quarter:
Standard bookings: rooms are available from 15:00
VIP+ Member bookings: rooms are available from 14:00
Standard bookings: rooms must be vacated by 12:00
VIP+ Member bookings: rooms must be vacated by 13:00
Gatwick:
Rooms are available from 4.00pm on the day of arrival. Rooms must be vacated by 11.00am on the day of departure. Day lets may check into their room from 7am and must check out by 4pm the same day.
Early check in and late departure charges may apply. This service is strictly subject to availability.
Cancellation/changes policy.
Changes: -
Should you wish to make any changes to your confirmed booking, please note the following terms and conditions as described at the time of your reservation being made: -
'Book now, pay later' fully flexible rate.
Reservations made on a book now, pay later rate may be modified or cancelled without penalty any time until 4:00pm on the day prior to arrival. Thereafter, the first night's accommodation will become payable and will be charged to the credit or debit card used to guarantee your reservation.
'Non-flexible' rate.
Reservations made on the non-flexible rate require full pre-payment at the time of booking, and your credit or debit card will be charged for the full amount of your stay. Bookings made on the non-flexible rate are not refundable and may not be modified.
Please advise Bloc Hotels of any changes to your travel plans at your earliest convenience.
Cancellations: -
Should you wish to cancel your confirmed booking, please note the following terms and conditions as described at the time your reservation was made: -
'Book now, pay later' fully flexible rate.
Reservations may be modified or cancelled without penalty at any time until 4:00pm on the day prior to arrival, and all monies paid will be refunded in full. In the event of late cancellation, i.e. after 4:00pm on the day prior to arrival, or for non-arrivals, the first nights’ accommodation including any booked extras will not be refundable. Subsequent nights’ accommodation and extras will be refunded.
'Non-flexible' rate.
Reservations made on our non-flexible rate are non-refundable in the event of a cancellation, or non-arrival. This includes any extras booked. These terms and conditions form part of the discounted rate offer and were stated prior to the booking being confirmed and also on your confirmation email.
Changes and cancellations by us.
Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed, and cancel confirmed bookings, and we must reserve the right to do so.
Occasionally, we have to make a "significant change" should we not be able to fulfil a booking. "Significant changes" include the following changes when made before departure;
a change of accommodation to that of a similar official classification or standard for the whole or a major part of the time you are away.
a change of accommodation area for the whole or a major part of the time you are away.
If we have to make a significant change or cancel, we will tell you as soon as possible.
If there is time to do so before your stay, we will offer you the choice of the following options for significant changes:-
accepting the changed arrangements.
purchasing an alternative stay from us, of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will not ask you to pay any more.
cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
If we have to make a significant change or cancel, we will pay you compensation where appropriate, and depending on the circumstances and the length of time before your stay we notify you of the significant change or cancellation, subject to the following exceptions: -
Compensation will not be payable and no liability can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)
In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned choice and, where applicable, compensation. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Our liability to you.
We promise to make sure that all parts of the stay we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) and (but only if you have booked a stay from us), our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
The fault of the person(s) affected or any member(s) of their party or
The fault of a third party not connected with the provision of your stay which we could not have predicted or avoided or
An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care.
The fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a stay from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred if not the UK - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable Guest to refuse to take the stay in question.
Bloc Hotels is not liable for any loss or damage to the property of the Client or any person as may occur within the constraints of the Hotel Proprietors Act 1956
You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
CCTV.
In the public areas of Bloc hotels and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Bloc hotels and security for all its Clients and staff.
Photography.
(1) The provisions set out in these conditions apply to the taking of and use of any and all types of images (whether still or moving), filming and/or video photography by any means and in any media including without limitation digital imaging ("photography") within Bloc hotels and/or which includes in any manner the "Bloc hotels" name and logo trade marks (registered or unregistered) ("the trade marks").
You acknowledge that the written consent of a manager of Bloc hotels is required for the exploitation of photography at Bloc hotels.
You must show any photography to Bloc hotels before such consent will be given and the person undertaking photography must agree directly with Bloc hotels to accept the terms in these conditions prior to undertaking such photography.
(2) You warrant for yourself and your guests that:
The photography is not and will not be indecent, obscene, blasphemous or libellous nor in breach of any applicable law or regulation;
The photography does not and will not infringe the copyright or other intellectual property rights of any third party;
The photography does not and will not infringe any rights of privacy, personality or any other right whatsoever of any third party;
The photography will not include the trade marks unless agreed by Bloc hotels in writing.
(3) You agree to indemnify and hold Bloc hotels harmless against any and all damages, costs and expenses (including reasonable legal fees) incurred in connection with any claim, demand, action or proceedings arising from:
The use or exploitation of the photography by you/your guests or any third party; and/or
A breach of any warranty given by you or such guest under paragraph 2 of this section.
Best Rate Guarantee terms and conditions.
Your reservation must be made through the blochotels.com website.
You must have a confirmed reservation booked via blochotels.com.
The guarantee does not apply to the following rate types:
Any rates which are not publicly available, such as negotiated corporate or group rates.
Discount rates offered only to members of groups or individuals who meet previously-specified criteria.
Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
Package or group add-on rates that extend the length of a stay.
Rates negotiated for stays extending beyond 30 nights.
Rates that are available on auction websites.
Rates available on websites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
The Bloc hotels rate and the "Comparison Rate" must be found, and a completed claim form submitted, within 24 hours and must be for the same hotel, room type, bed type, number of guests and reservation dates. The same cancellation and advance purchase policies must apply.
Bloc hotels will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results by return email. The claim must be processed before check-in, therefore you must submit your claim at least 24 hours prior to check-in. We will inform you of the new rate and amend your reservation directly with the hotel for you.
When multiple rates for the same hotel, reservation dates, and room type are displayed on a Bloc hotels website, you must reserve the lowest rate to be eligible for the guarantee.
The Comparison Rate must be able to be reserved by the general public and be verifiable by Bloc hotels.
Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Bloc hotels validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
In the event of multiple night stay, the Best Rate guarantee will compare the total room cost of the stay as booked on the Bloc hotels website and the Comparison Rate.
Multiple claims for a stay consisting of two or more consecutive nights at the same hotel will be treated as one claim for one stay and the Best rate guarantee will be applied to that one stay. If a prepaid reservation is booked through a competing room provider, Bloc hotels is not responsible for any fees associated with the cancellation of that reservation.
Void where prohibited by law. Bloc Hotels reserves the right to modify or cancel the guarantee at any time without prior notice.
If you have any questions about Bloc Hotels' Best Rate Guarantee, you may email us at [email protected]
Group bookings.
When requesting a quote for a group booking, rooms are not guaranteed and any quoted price is subject to change until a deposit is paid and confirmations sent.
Complaints or comments.
Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that it can be resolved at the time. Any verbal notification must be put in writing and given to the supplier as soon as possible. If you are still dissatisfied, you must notify us at the earliest opportunity. Until we know about a problem or complaint, we cannot begin to resolve it. If you remain dissatisfied, however, you must write to Customer Services, Bloc Hotels, South Terminal, Gatwick Airport RH6 0NQ within 28 days of the end of the stay you have purchased from us giving your booking reference and full details of your complaint. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Lost property.
Any lost property items of an obvious value found in Bloc rooms will be held for one month, at which time they will be donated to a local charity. Bloc Gatwick's charity partner is Chestnut Tree House Children's Hospice. Bloc Jewellery Quarter's items are donated to local charities, including Acorns Children's Hospice.
Behaviour.
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage, loss or specialist cleaning must be paid direct at the time to the Duty Manager. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.
We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. The possession of controlled substances within the hotel, including psychoactive substances, is strictly prohibited. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the stay of the person(s) concerned. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Smoking policy.
Bloc Gatwick is situated in Gatwick Airport's South Terminal where it is illegal to smoke. This includes all areas of Bloc Hotel - If the smoke detectors are activated by smoking or e-cigarettes/personal vaporizers the terminal building will be evacuated and you will be liable to arrest, prosecution and fine. Anyone found to be smoking or using e-cigarettes/personal vaporizers in any Bloc Hotel room will be charged £250 to cover the cost of specialist cleaning and loss of revenue.
Bloc Jewellery Quarter is a smoke-free hotel and smoking is prohibited in all rooms and public areas. Anyone found to be smoking or using e-cigarettes/personal vaporizers in any Bloc Hotel room will be charged £250 to cover the cost of specialist cleaning and loss of revenue.
General information.
Although every effort has been made to ensure the accuracy of the information contained on this website, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Bloc hotels shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers (including, without limitation, fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport and bad weather), nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events. For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit the Company's liability for the death or personal injury of any person caused by the negligence of the Company or its employees, servants or agents or to attempt to exclude or limit the Company's liability in any manner which would be unlawful. This "Terms and Conditions" document and all matters arising out of it are governed by English law.
Disclaimer.
blochotels.com makes no representation and in no event shall be liable for any indirect, special or consequential loss of any kind, the availability, quality and performance arising out of or in any way connected with the use of this website, with the delay or inability to use this website or for any products, reservations or services purchased or contracted for through blochotels.com or its affiliates.
blochotels.com cannot accept liability for any information, errors or omissions supplied by a third party and reserves the right to change such information, products or services at any time. Upon being notified about any errors we will do our best to rectify them as soon as possible.
blochotels.com cannot warrant that the site is free from infection by viruses, contamination or any destructive elements.
blochotels.com cannot be held liable for any loss, damage or claims arising from interruption, inability to access the site, loss or incompletion of transaction.
Copyrights & trademarks.
The contents of this entire web site is protected by copyright, and where applicable unregistered and registered trademark law. Except for printing information relevant to your booking, you may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this web site without prior written authorisation from us. Any persons breaching any of the terms of the use of this web site will be prosecuted.